Shipping policy

Making It Easy to Get Your Beautiful Furnishings Home

At Model Home Accents, we offer flexible options to get your new furniture and décor where it needs to be. Choose the method that works best for you.

Online Orders - Shipping Options

Free Shipping: All online orders over $500
Flat Rate Shipping: Orders under $500 - Only $39
Store Pickup (Most Popular!): Free on all online and in-store purchases. No shipping or handling charges. Call to schedule your pickup.

Will Call Pickup & Home Delivery Hours

Friday & Saturday: 3:00 PM - 6:00 PM

White Glove Delivery Service

We offer professional in-home white glove delivery for all store purchases. Delivery cost is determined when you schedule your service.

Additional charges may apply for:

  • Large or bulky items

  • Two-story placement or stair carries

  • Special delivery requirements

All delivery fees will be confirmed when you schedule your appointment.

Call Customer Service for a quote: 916.409.7777

How White Glove Delivery Works

  1. Notification: You will receive an email when your items are ready

  2. Scheduling: Our delivery partner will contact you by phone and email to arrange your delivery date and time (two-hour window provided)

  3. Delivery Days: Weekly on Thursdays and Fridays, 11:00 AM - 5:00 PM

Important Delivery Requirements:

  • Someone 18+ must be present to accept delivery

  • Inform the carrier of access restrictions (gated community, elevator, stairs, etc.)

  • Share any special instructions to ensure smooth delivery

Inspection Guidelines

In-Store Purchases:

Inspect at time of delivery or pickup. Please carefully examine all merchandise while at our store or while the delivery partner is at your residence. This allows us to address concerns immediately.

Online Purchases:

What is Included: Threshold delivery to the first dry area of your home. White Glove service is not included.

Upon Delivery:

  • Inspect all items carefully before signing

  • Note any damage or issues on the Proof of Delivery

  • Contact us within 3 business days if problems are found

  • We will provide a link to submit your claim online for replacement

Replacement Process

We make this easy:

  1. Send us photos of the issue

  2. We will work with our supplier to document and request replacement

  3. Once the replacement arrives at our warehouse, we will schedule redelivery at no additional charge

What qualifies for replacement: Defects or damage identified during inspection at pickup or delivery.

Important Policies

Order Refusals: Refusing delivery without prior authorization may result in return or redelivery charges.

Returns & Exchanges: For local in-home delivery, once you have left our location or our delivery partner has left your residence, we cannot accept returns or exchanges. Please inspect carefully!

Questions About Your Order?

Our Customer Service team is here to help with item availability, delivery scheduling, or any concerns.

Phone: 916.409.7777

Store Location:

Model Home Accents

20 Main Ave, Suite 1

Sacramento-Natomas, CA 95838

Showroom Hours:

Open: Friday - Saturday (no appointment needed)

By Appointment: Tuesday - Thursday

Closed: Sunday & Monday


Thank you for choosing Model Home Accents for your home furnishing needs. We’re excited to help you create the beautiful space you deserve!

Live Beautiful. Affordable Beauty at Model Home Accents.